Will The Best Identity Theft Service Please Stand Up?

This is a comparison between the flagship services of Lifelock and Identity Guard: Lifelock’s Command Center and Identity Guard’s Total Protection.

One reason we won the cold war was we simply outspent the Soviet Union. There was no way centralized planning could keep up with a capitalist economy. Things like tanks, ships, and fighter jets are notoriously expensive to buy and maintain and the Soviet Union literally bankrupt themselves trying to keep up.

Identity Guard and especially Lifelock have taken the United States playbook and must be outspending their competition at some obscene ratio. Their advertisements are everywhere: on the web, television, print media, and on the radio. One of the likely reasons you’ve found this page is you’re considering an identity theft service and have heard about Lifelock or Identity Guard. That’s the power of branding.

Lifelock introduced Command Center in December 2009 amid much fanfare and it’s a much needed upgrade from their original service. Lifelock will now scan public databases, court records, and even sex offender registry reports for your information. With this new service Lifelock is essentially admitting that’s it’s near impossible to prevent identity theft and instead focuses on an early warning system to prevent the theft from getting beyond your control to resolve it.

Identity Guard of course has been singing this tune all along. While Lifelock probably has more brand recognition, Identity Guard from Intersections Inc. has been successfully fighting identity theft for more than 14 years for some of the biggest names in financial services. So how do these two detection services compare?

	Command Center	Total Protection
Price	$15/month	$17.99month
Promotion	30 Days Free & 15% Off	30 Days Free
3 Bureau Credit Score	No
Monitors Equifax Report	No
Monitors Experian Report	No
Monitors TransUnion Report	No
Anit-Virus Spyware	No
Protects Address
Scans For SSN
Scans For Credit Cards
Scans For Bank Account Information
Scans For Payday Loan Activity
Sex Offender Registry Reports
Public Records
Court Records
Guarantee	$1 Million Total Service Guarantee	$1 Million Loss Reimbursement

So Why Doesn’t Lifelock Offer Credit Monitoring?

While it’s true that identity theft occurs beyond your credit report, experts agree the best way to detect identity theft is through monitoring your credit report. So why does Lifelock leave this important feature out? Only Lifelock knows but I’d hazard a guess it has something to with the costs involved. Identity Guard pays the three major credit reporting agencies (TransUnion, Equifax, Experian) for access to the credit reports. Somebody in Lifelock’s management decided to pursue detection technology outside your credit report.

It’s not hard to understand the strategic thinking behind this decision. This way Lifelock isn’t beholden to the credit reporting agencies it has a somewhat fractious relationship with and can offer consumers services unique to Lifelock.

But by not offering credit monitoring services is Lifelock shortchanging their customers? I think so. Do you think an identity thief will be better detected by monitoring court records and sex offender registry reports or by the daily monitoring of all three credit reports? Seems like a no-brainer to me.

Lifelock

• Read our detailed Lifelock review

Lifelock initiates fraud alerts on your behalf with all 3 major credit bureaus. Fraud alerts require creditors to confirm your identity by phoning to verify the request for credit. The weakness in this type of plan is threefold.

• First, even if fraud alerts were a surefire way to protect against identity fraud, it only protects you against the opening of new accounts. What about your existing accounts? If you lose your wallet, the identity thief will have access to your identification card, home address, and other information.
• Second, fraud alerts are not fool proof. Creditors have and will continue to extend credit without checking your credit file. According to the advocacy group Consumer Action, fraud alerts are only effective in about 75 percent of the cases. The only way to restrict access to your credit file is with a credit freeze, something LifeLock does not do.
• Third and most importantly, your information is already out there. You can take every precaution in the book but what happens to your auto loan application after you fill it out? How about your mortgage application or that new credit card? The truth is, you actually have very little control over the access to your own private identifying information. Fraud alerts won’t protect you.

Identity Guard

• Read our detailed Identity Guard review

Identity Guard doesn’t offer fraud alerts. Maybe it’s because they believe they’re not effective or its incredible easy to set up yourself – for whatever reason Identity Guard focuses entirely on monitoring your credit report in near real time. You have UNLIMITED access to not only your credit report but your credit score as well. In addition to all this, Identity Guard offers a host of products that depending on your tech level, may offer incredible value. To somebody like myself who’s always online, I find the additional features like ID Vault®, Mobile Lockbox®, and ZoneAlarm® incredibly useful but to someone who’s not technically inclined – these features would be of limited value.

Opinion

Lifelock built its entire protection service around placing and renewing fraud alerts. Lifelock was doing this when nobody else was and if imitation is the sincerest form of flattery, then Lifelock should be flattered. There are numerous companies that imitate what Lifelock does. They were also the first to offer a million dollar guarantee which everybody also copied. Throw in a CEO who publicly announces his social security number in the press and dares identity thieves to steal it, and it’s no wonder Lifelock is the market leader. Lifelock has brilliant marketing and it resonates with consumers. But while all this may sound lovely at a shareholder meeting, is it truly effective? Is it better than credit monitoring?

If it’s Lifelock or nothing, by all means choose Lifelock. Get some measure of protection for your identity. But if its a choice between fraud alerts and credit monitoring? I choose credit monitoring. There is simply no way to guarantee the security of your personal information. Monitoring your credit file daily for any changes is the best way to protect your identity, your property, and your life.

Visit Lifelock for more information.

Visit IdentityGuard for more information